Reducing long stays in hospitals: how to prepare properly for winter and learn from past pressures

16 October - 16 October IET Birmingham: Austin Court

Programme

  • 16 October

Registration opens, exhibition and refreshments

08:30 AM 10:00 AM

Breakfast session: Bucking the trend in A&E performance

09:00 AM 09:45 AM

J Martin Jagdeo

Session one: How to learn from past mistakes to improve patient flow

10:00 AM 11:15 AM

Dr Durka Dougall 

CG Christopher  Green

Alison Holbourn 

Matthew Lewis 

Elizabeth Sargeant

Refreshment break, exhibition and networking

11:15 AM 11:45 AM

BREAKOUT A: Practical solutions at a minimal cost, how the British Red Cross transforms hospital discharge

11:45 AM 12:45 PM

KE Kelly Eaton-Gray

NP Naomi Phillips

BREAKOUT B: Mental health provisions that improve flow in A&E departments

11:45 AM 12:45 PM

Dr Mark Griffiths

DW Dr Cathy Walsh 

BREAKOUT C: Innovative technological solutions

11:45 AM 12:45 PM

Dr Durka Dougall 

ME Mark Ebbens 

Prof Joe Harrison 

SS Sandra Shannon

Lunch, networking and exhibition

12:45 PM 01:45 PM

MORNING BREAKOUTS ARE REPEATED

01:45 PM 02:45 PM

Refreshment break, exhibition and networking

02:45 PM 03:05 PM

Closing plenary: Medically fit to leave the hospital, what next for the patient?

03:05 PM 04:25 PM

NB Nicole Beeching 

CB Colin Brown

David Buck 

KE Karen Evans 

Roberta Fuller 

Helen Rowbottom 

Hospedia

Exhibitors

Speakers

Attendees

AS

Alan Standen

The British Red Cross volunteer
The British Red Cross

Alison Holbourn 

Deputy Chief Inspector of General Practice 
CQC 
Alison is Deputy Chief Inspector for PMS and Integrated Care at CQC, covering the North Region operations, and national roles in system reviews and new care models. She has worked in health care for 30 years predominantly in primary and community care in management, academic, research and consultancy roles. Previous experience includes eight years as a founder director of GP-led social enterprise, Salford Health Matters, CEO of a start-up GP provider in Cheshire, Head of Primary Care and Associate Director (Health Authority), and GP Fundholding Manager. She has held related academic roles researching and teaching in Health Systems having worked as a senior lecturer at the University of Chester, University of Manchester, Liverpool John Moores University and Cass Business School. Alison has an interest in complex systems and has organised and contributed to various conferences on complex adaptive systems. As a health systems consultant, she has previously worked to support many new provider organisations in health care in particular social enterprises in primary and community care, mental health and public health.

16 October

CG

Christopher Green

Director of Informatics, Emergency Care Improvement Programme
NHS Improvement
Christopher is Director of Informatics, Emergency Care Improvement Programme at NHS Improvement

16 October

CB

Colin Brown

UK Director for Independent Living and Crisis Response 
The British Red Cross 
Colin is UK Director for Independent Living and Crisis Response at The British Red Cross

16 October

David Buck 

Senior Fellow, Public Health and Inequalities 
The King's Fund 
David works in the policy team.
Before joining the Fund, David worked at the Department of Health as deputy director for health inequalities. He managed the Labour government's PSA target on health inequalities and the independent Marmot Review of inequalities in health. While in the Department he worked on many policy areas – including on diabetes, long-term conditions, dental health, waiting times, the pharmaceutical industry, childhood obesity and choice and competition – as an economic and strategy adviser. He has also worked at Guy's Hospital, King’s College London and the Centre for Health Economics in York where his focus was on the economics of public health and behaviours and incentives.

16 October

DW

Dr Cathy Walsh 

Consultant Liaison Psychiatrist 
Cambridgeshire and Peterborough NHS Foundation Trust 
Cathy is Consultant Liaison Psychiatrist at Cambridgeshire and Peterborough NHS Foundation Trust

16 October

Dr Durka Dougall 

Senior Consultant, Leadership and Organisational Development
The King's Fund 
Durka is a senior consultant in the Leadership and Organisational Development team. Before joining the Fund, Durka worked for NHS Southwark Clinical Commissioning Group as Head of Population Health Improvement and Transformation supporting 13 health and care organisations to improve the health of 600,000 people across two London boroughs. She has also worked for Health Education England as a public health consultant and quality improvement specialist. Previously, Durka worked in trauma and orthopaedic surgery at King’s College Hospital and as a senior NHS commissioning manager in London.

Durka has experience of working across local, regional and international organisations to improve health and care by understanding needs, designing interventions to address these, evaluating outcomes, supporting system re-design and leading change on a large scale. Durka holds a Masters in health care leadership, a Masters in public health, a Fellowship in public health and was named NHS Emerging Leader of the Year by the London Leadership Academy in 2014.

16 October

16 October

Dr Mark Griffiths

Consultant Lead Clinical Psychologist 
Aintree University Hospital NHS Foundation Trust 
Dr Mark Griffiths began his clinical career in 1998, with the majority of his clinical career, since this time, having been spent working within the NHS; with some years also spent working in the private sector.

Dr Griffith’s career has seen him working in Older People’s Mental Health services (where complex physical and mental health problems overlap and management was a common theme); then moving into Community Pain Management (whereupon he led the development of one of the first community pain management teams in the country). Leaving the NHS in 2011, he then moved into the private sector and into clinical leadership roles within a variety of Brain Injury Rehabilitation services. He subsequently re-joined the NHS in 2013.

Dr Griffiths has supported the development of national clinical guidance (e.g. NICE LBP guidance, 2009), and has a long track record of working closely with commissioners (and, more recently, emerging STP frameworks) in seeking to develop services to improve delivery of integrated care. He is currently involved in supporting regional change in the management of medically unexplained symptoms in Cheshire & Merseyside, as well as contributing to the National Stroke Plan as a clinical advisor.

Dr Griffiths currently works at Aintree University Hospital NHS Foundation Trust, leading the Department of Clinical Health Psychology, which delivers specialist clinical psychology services across multiple medical areas within the Trust, as well as providing several community-based services. Clinical services led and delivered including an A&E Medical Psychology Service (which aims to reduced re-attendance rates of medical frequent attenders, presenting for care of medically unexplained complaints). Clinical innovation work in the management of medically unexplained symptoms having become an increasing focus of Dr Griffiths work over recent years (following many years of working with the phenomena across his clinical practice).

16 October

Elizabeth Sargeant

Clinical Lead (Integration), Emergency Care Improvement Programme
NHS Improvement
Liz qualified as a Chartered Physiotherapist in 1976 and has held a variety of Board level positions in Acute, Community, Primary and Social Care. Liz was the Accountable Officer for a pathfinder Clinical Commissioning Group for two years focusing on Urgent Care Pathway redesign and between October 2016 – December 2017 Liz worked as the Director of Transformation (health and social care integration) for the Barking, Havering and Redbridge system. Liz is now the Clinical Lead for Integration of Health and Social Care in the NHS Improvement Emergency Care Intensive Support Team. In this role she leads on services for older people and in particular the development of services across the interface between hospital and home to support people to return and remain at home if this is what they want.

16 October

Helen Rowbottom 

Policy Officer 
The National Housing Federation 
Helen works at the National Housing Federation leading their strategy, partnerships and programmes integrating social housing and health. Helen builds relationships with the NHS and health leaders, politicians, senior civil servants and entrepreneurs to reduce NHS system pressure and tackle health inequalities, developing a community-based health and housing offer that can meet some of the greatest health challenges of our time. Helen is currently leading programmes developing housing’s offers around reducing delayed transfers of care and unnecessary readmissions, health devolution, housing for NHS key workers and social prescribing.

16 October

KE

Karen Evans 

Solutions and Transformation Manager (Community Care and End of Life Care) 
Wolverhampton City Council 
Karen is Solutions and Transformation Manager (Community Care and End of Life Care) at  Wolverhampton City Council

16 October

Keith Khunpha

Technical Lead for the National Demand and Capacity Team
NHS England and NHS Improvement
Sai Khunpha (Keith) is the Technical Lead for the National Demand and Capacity Team, which is jointly sponsored by NHS England and NHS Improvement. His background is in healthcare analytics, having worked at different provider trusts as well as the National Patient Safety Agency.
KE

Kelly Eaton-Gray

Independent Living Coordinator
The British Red Cross
Kelly is Independent Living Coordinator The British Red Cross

16 October

ME

Mark Ebbens 

Senior Partner 
GE Healthcare Partners 
Mark is Senior Partner at GE Healthcare Partners

16 October

J

Martin Jagdeo

Deputy Director of Operations
Luton and Dunstable Hospital NHS Foundation Trust
Martin is Deputy Director of Operations at Luton and Dunstable Hospital NHS Foundation Trust

16 October

Matthew Lewis 

Visiting Fellow, Policy
The King's Fund
Matthew joined The King's Fund as a part-time Visiting Fellow in August 2016. He has been a consultant in general medicine and gastroenterology at Sandwell and West Birmingham Hospitals since 2002 and has more than 10 years' experience in clinical management, until recently working as Group Director for Medicine and Emergency Care. He carried out his clinical training in and around Manchester.
Matthew has a Masters in medical leadership from Warwick University, which has given him an insight into the opportunities afforded by understanding different approaches to health care across the United Kingdom and overseas.
Sandwell and West Birmingham is currently focusing on streamlining clinical processes, modernising working practices and addressing financial challenges – issues that Matthew will explore with The King's Fund and which will be relevant to the wider NHS.

16 October

NP

Naomi Phillips

Director of Policy and Advocacy
The British Red Cross
Naomi is Director of Policy and Advocacy at The British Red Cross

16 October

NB

Nicole Beeching 

Assistant Director-Business Development 
Accord Care and Support 
Nicole is Assistant Director-Business Development at Accord Care and Support

16 October

PT

Prof George Tadros

Deputy Medical Director 
Birmingham and Solihull Mental Health NHS Foundation Trust 
George is Deputy Medical Director at Birmingham and Solihull Mental Health NHS Foundation Trust

Prof Joe Harrison 

Chief Executive Officer
Milton Keynes University Hospital NHS Foundation Trust 
Professor Joe Harrison has been a Chief Executive for nearly 8 years and joined Milton Keynes University Hospital NHS Foundation Trust as Chief Executive over five years ago. MKUH is an acute hospital serving a fast growing population of 320,000 and employing over 4,500 staff.

Joe’s focus at MKUH has been on improving patient safety, experience and clinical effectiveness, and supporting innovative digital solutions to help improve clinical and operational effectiveness.

Joe has nearly 30 years’ experience working in acute hospitals, including in senior director roles at UCLH and Barts Health, as well as in several district general hospitals.

Joe has a particular passion for technology, education and research and is a board member of the Oxford Academic Health Science Network (AHSN), Chair of the Clinical Research Network Partnership Board for Thames Valley, member of the NHS Confederation Employers Policy Board, trustee for NHS Elect and he also sits on a number of committees and the Council with the University of Buckingham.

www.mkhospital.nhs.uk

16 October

Roberta Fuller 

Deputy Chief Operating Officer 
Norfolk and Norwich University Hospitals NHS Foundation Trust
Roberta Fuller has over 27 years’ experience as a senior healthcare manager in both the NHS and the private sector, and is currently the Deputy Chief Operating Officer at the Norfolk and Norwich Hospital. Passionate about providing the best possible experience for patients, Roberta’s expertise is predominantly in the acute sector, but has also included time helping to regenerate local communities.

The development of the “District Direct” support service in Norwich happened as a result of being curious about how the NHS and District Councils could collaborate to reduce inpatient length of stay and improve long term health and well-being. When we become a hospital patient we do not stop being a citizen and should be treated accordingly. Roberta is excited to share her experience of designing and implementing a truly patient-focused service which bridges the divides between Health and Local Government.

16 October

SS

Sandra Shannon

Chief Operating Officer
Bradford Royal Infirmary 
Sandra is Chief Operating Officer at Bradford Royal Infirmary

16 October

TW

Tracy Williamson

Independent Living Service Manager
The British Red Cross
AT

Abigail Trainer

Deputy Director of Nursing , Operations
Barnsley Hospital NHS FT
AH

Alison Holbourn

Deputy Chief Inspector
Care Quality Commission
AB

Anastasia Berry

Policy Manager, Welfare and Technology
MS Society
AP

Andrew Prydderch

Deputy Director of Urgent Care
United Lincoln Hospital Trust
BA

Beth Appleton

Deputy Team Manager
Hertfordshire County Council
BC

Brendan Crossey

Chief Executive
Healthcare Analytics Limited
CA

Carl Aldom

Community Sales Consultant
Thornbury Nursing Services
CC

Chantal Chaney

Business Development Manager
Circle Birmingham
CC

Chris Cashmore

Urgent Care Lead
NHS Redditch and Bromsgrove CCG
CM

Christina Malcolmson

Regional Head
NHS Digital
CC

Christine Christie

Volunteer
The British Red Cross
CG

Christopher Green

Director of Informatics, Emergency Care Improvement Programme
NHS Improvement
CB

Colin Brown

UK Director for Independent Living and Crisis Response
The British Red Cross
CS

Craig Stubbs

Director of Business Development
Carers Trust East Midlands
DA

David Adams

Senior Project Manager
Hospedia
DB

David Buck

Senior Policy Fellow, Public Health and Health Inequalities
The King's Fund
DK

David King

In Reach Nurse
Worcestershire Acute Hospitals NHS Trust
DW

Denise Woodburn

Mental Health Commissioner
NHS Healthier Lancashire and South Cumbria
DW

Derek Witt

Operations Director
South East London Doctors’ Co-operative
DW

Donna Ward

Senior Sister
University Hospitals Birmingham NHSFT
DH

Douglas Hamandishe

CCIO
Hospedia
DD

Dr Andrew Dayani

Medical Officer, Responsible Officer and Caldicott Guardian
Birmingham Commununity Healthcare NHSFT
DW

Dr Cathy Walsh

Consultant Liaison Psychiatrist
Cambridgeshire and Peterborough NHSFT
DD

Dr Durka Dougall

Senior Consultant, Organisational and Development Team
The King's Fund
DT

Dr Hannah Traynor

Clinical Psychologist
Aintree University Hospital NHS FoundationTrust
DJ

Dr Houyuan Jiang

University Reader (Associate Professor)
University of Cambridge
DH

Dr Liz Herring

Head of Service, NY Adult Mental Health
Tees Esk and Wear Valleys NHS FT
DG

Dr Mark Griffiths

Consultant Lead Clinical Psychologist
Aintree University Hospital NHSFT
ES

Elizabeth Sargeant

Clinical Lead (Integration), Emergency Care Improvement Programme
NHS Improvement
EE

Emma Edgington

Capacity & Demand Manager
BCHFT
EF

Emma Fraulo

Discharge Hub Lead
Norfolk and Norwich University Hospitals NHS FT
EM

Emma McLorie

MRes Student
Prifysgol Bangor University
FC

Fiona Costello

Strategic Projects Manager
Circle Birmingham
FC

Francis Clarke

Partnership Manager
Home Group
GA

Gemma Astley

Delivery Programme Officer, Urgent Care
NHS Redditch and Bromsgrove CCG
GR

Gillian Richards

Member of Public
Birmingham NHS
HJ

Hannah Johnston

Senior Sister
University Hospitals Birmingham NHSFT
HK

Helen Kelly

Nursing
NHS Birmingham and Solihull CCG
HR

Helen Rowbottom

Policy Officer
The National Housing Federation
JM

James Maxwell

Operations Director
CHS Healthcare
JB

Jane Berezynskyj

Regional Head
NHS Digital
JH

Jayne Hollis

Ultilisation Managment Lead
Beacon
JE

Jenny Evans

Development Officer, Intermediate Care
Shared Lives Plus
JM

Jenny Machell

Site Matron - Nottingham Childrens Hospital
Nottingham University Hospitals Trust
JS

Jill Stott

Divisional Director of Nursing
Bury and Rochdale Care Organistation
JB

Joanna Bennett

Improving Emergency care project M
Homerton University Hospital
JP

Joanne Powell

Service Improvement Advisor
Aneurin Bevan University Health Board
JD

John Deverill

Managing Principal
GE Healthcare Partners
JG

Justin Grundy

Commercial Manager
Thornbury Nursing Services
JH

Justin Halford

Service Manager
Derbyshire County Council
KC

Karen Cheetham

Partner
GE Healthcare Partners
KE

Karen Evans

Solutions and Transformation Manager
Wolverhampton City Council
KH

Karen Helliwell

Director of Integration
NHS Birmingham and Solihull CCG
KE

Kelly Easton

Lead Nurse
Royal National Orthopaedic Hospital
KE

Kelly Eaton-Gray

Independent Living Coordinator
The British Red Cross
KM

Kerry Morton

Commissioning Manager
Norfolk County Council (Adult Social Care)
LD

Lauren Dowson

Crisis Team Manger
Tees Esk and Wear Valleys
LK

Lena Knowles

Senior Clinical Nurse
Tees Esk and Wear Valleys NHS FT
LF

Lisa Fenton

Senior Sister
University Hospitals Birmingham NHSFT
LW

Lisa Woodworth

Associate Director, Integrated Care
Warrington and Halton Hospitals NHS FT
LS

Louise Smith

Operations Manager, Medicine Care Group
University Hospital Southampton NHS FT
LT

Louise Tranmer

Director of Provider Management
NHS South Central and West CSU Transformation
ME

Mark Ebbens

Senior Partner
GE Healthcare Partners
MJ

Martin Jagdeo

Deputy Director of Operations
Luton and Dunstable Hospital NHSFT
ML

Matthew Lewis

Visiting Fellow, Health Policy
The King's Fund
MD

Meena Dulai

Head of Adult Services and Health Partnerships
Wolverhampton City Council
MB

Melanie Boag

Director of Operations
Carers Trust East Midlands
MM

Michael McGhee

Service Director
East London NHS Foundation Trust
NP

Naomi Phillips

Director of Policy and Advocacy
The British Red Cross
NH

Nicky Hack

Senior Social Work Manager
City of Wolverhampton Council
NS

Nicky Scott

Locality Manager
Tees Esk and Wear Valleys NHS FT
NB

Nicole Beeching

Assistant Director-Business Development
Accord Care and Support
PH

Paul Hopley

Deputy Director of Mental Health
NHS Healthier Lancashire and South Cumbria
PA

Pauline Antcliff

Programme Lead, Urgent Care
NHS Lincolnshire East CCG
PT

Prof George Tadros

Clinical Lead, Rapid Assessment, Interface and Discharge service
Birmingham and Soliihul NHS Mental Health FT
PH

Prof Joe Harrison

Chief Executive Officer
Milton Keynes University Hospital NHSFT
RF

Roberta Fuller

Deputy Chief Operating Officer
Norfolk and Norwich University Hospitals NHSFT
RM

Rosalind Moss

Clinical Lead Physiotherapist
Royal National Orthopaedic Hospital
RA

Ruby Aziz

senior complex case manager
East lancs Teaching hospital trust, Royal Blackburn Hospital
RS

Russell Sneyd

Head of Business Development
South East London Doctors’ Co-operative
ST

Sally Thompson

Associate Director of Operations
North Tees and Hartlepool NHS FT
SS

Samantha Singh

Matron
University Hospitals Birmingham NHSFT
SC

Sam Cayford

Healthy Living Manager
South Norfolk Council
SH

Sam Hall

Patient Flow Product Manager
Hospedia
SE

Sandra Eismann

Demand and Capacity Advisor
NHS England & NHS Improvement
SS

Sandra Shannon

Chief Operating Officer
Bradford Teaching Hospitals NHS Trust
SG

Sara Garratt

Commissioning Manager
NHS Warrington CCG
SB

Sarah Bradburn

Operations Centre Manager
University Hospital Southampton NHS FT
SS

Sharon Squires

Site Matron - Nottingham Childrens Hospital
Nottingham University Hospitals Trust
SS

Shauna Simango

Service Transformation Lead
NHS England
SH

Simon Halstead

Clinical Commercial Director
Hospedia
SG

Stephen Groves

Senior Sister
University Hospitals Birmingham NHSFT
SM

Stephen Morris

Head of Marketing
Hospedia
SH

Susan Hannon

Group Support Manager
University Hospitals Birmingham NHS FT
SS

Susan Say

Clinical Solutions Director
Hospedia
TH

Tanya Henson

Group Manager
Derbyshire County Council
TT

Tina Taylor

senior complex case manager
East lancs Teaching hospital trust, Royal Blackburn Hospital
TB

Tony Buttifant

Specialist Nurse, Integrated Discharge
Norfolk and Norwich University Hospitals NHS FT
WM

Wendy Micklewright

Expert by Experience
Various

Hospedia

Digital technology is helping to transform the delivery and experience of healthcare. By leveraging digital transformation at the point of care, Hospedia is helping to improve visibility, accuracy, efficiency, safety, care and outcomes.

Hospedia’s point-of-care software and services are used at more than 160 sites across the NHS. Our patient flow software is the market leader, used at 60 sites across 15 NHS Trusts. By capturing data about activities, treatments and observations, our solutions support decision-making at the frontline, as well as provide an overall view of demand, capacity and delays.

Digital can help staff spend more of their time attending to patients and less time recording, calculating and checking. It can proactively monitor progress and alert staff, increasing accuracy and helping teams to prioritise to improve the flow of patients through the hospital and the wider care system.

British Red Cross

We help anyone, anywhere in the UK and around the world, get the support they need if crisis strikes

Hospedia

Digital technology is helping to transform the delivery and experience of healthcare. By leveraging digital transformation at the point of care, Hospedia is helping to improve visibility, accuracy, efficiency, safety, care and outcomes.

Hospedia’s point-of-care software and services are used at more than 160 sites across the NHS. Our patient flow software is the market leader, used at 60 sites across 15 NHS Trusts. By capturing data about activities, treatments and observations, our solutions support decision-making at the frontline, as well as provide an overall view of demand, capacity and delays.

Digital can help staff spend more of their time attending to patients and less time recording, calculating and checking. It can proactively monitor progress and alert staff, increasing accuracy and helping teams to prioritise to improve the flow of patients through the hospital and the wider care system.

Thornbury Nursing Services

Nobody likes to go into hospital and with growing pressures on the NHS; we believe that it is more important than ever to facilitate access to high quality, clinical care at home and in the community.

Thornbury Nursing’s specialist community and mental health service offers temporary nursing and care support for clients at home and in the community, where there are gaps in their current care provision or they require specialist mental health and learning disability support. Our team of community nurses are ready to step in to support discharge plans, help prevent hospital admission, maintain client safety and support uncertain rosters.

With 35 years’ experience, we’re best positioned to support you in reducing hospital admissions and retaining the best quality care for your clients.

You can contact our nurse-led team, 24 hours a day, 7 days a week on:
0333 323 1173
Communityclients@tnsltd.com

The King's Fund

The King’s Fund is an independent charity working to improve health and care in England.

Our mission describes how we will achieve this:
  • through our research and policy analysis
  • through the work we do with individuals, organisations and communities building their capability, supporting them to adopt best practice and share learning
  • by bringing people together through events and networks to discuss and learn from evidence from the United Kingdom and across the world
  • by promoting greater understanding of health and care policy and practice – helping people to make sense of a complex and rapidly changing environment.

Registration opens, exhibition and refreshments

08:30 AM 10:00 AM Waterside Room

Grab your badge, some refreshments and visit the exhibition stands before the start of the breakfast session at 9.00am.

Breakfast session: Bucking the trend in A&E performance

09:00 AM 09:45 AM

Learn how operational and technology changes helped to manage winter pressures at Luton & Dunstable NHS Foundation Trust.

This session will provide practical learnings on:
  • operational challenges and winter performance
  • technology and how it supports the teams
  • solutions that reduce length of stay and reduce readmission

Chaired by:
Susan Say, Clinical Director, Hospedia

Martin Jagdeo, Deputy Director of Operations,
Luton and Dunstable Hospital NHS Foundation Trust

Session hosted by Hospedia

Speakers

Martin Jagdeo slides.pdf Download Link

Session one: How to learn from past mistakes to improve patient flow

10:00 AM 11:15 AM Kingston theatre

10.00am
Welcome and introduction
Matthew Lewis, Visiting Fellow, Health Policy, The King’s Fund

10.05am
Why we need to focus on length of stay: a new approach on delayed transfers of care
Elizabeth Sargeant, Clinical Lead (Integration), Emergency Care Improvement Programme, NHS Improvement

10.20am
The key findings from the CQC local system reviews: the effectiveness of local health and social care systems for older people
Alison Holbourn, Deputy Chief Inspector, Care Quality Commission

10.40am
The art of working together in partnerships: learnings from The King’s Fund Leadership and Organisational Development consulting service
Dr Durka Dougall, Senior Consultant, Organisational and Development Team, The King’s Fund

10.50am
Planning for patients: the national demand and capacity programme
Hear how the national demand and capacity programme, and its free resources, supports NHS Providers and commissioners and helps them robustly plan for patients.
Christopher Green, Director of Informatics, Emergency Care Improvement Programme, NHS Improvement
Keith Khunpha, Technical Lead for the National Demand and Capacity Team, NHS England and NHS Improvement

11.05am
Questions and discussion

Speakers

Durka Dougall slides.pdf Download Link
Liz Sargeant slides.pdf Download Link
Sai Khupha, Christopher Green slides.pdf Download Link

Refreshment break, exhibition and networking

11:15 AM 11:45 AM Waterside room

Enjoy some refreshments and have a chat to the exhibitors before the start of the breakout sessions.

Take the time to decide which of the 3 breakouts you would like to attend. They will be repeated after lunch.
Breakouts

BREAKOUT A: Practical solutions at a minimal cost, how the British Red Cross transforms hospital discharge

11:45 AM 12:45 PM Boulton & Faraday

11.45am
Welcome and introduction
Naomi Phillips, Director of Policy and Advocacy, The British Red Cross

11.50am
How the British Red Cross is reducing delayed transfers of care, unnecessary admissions, and unplanned readmissions
  • Hear from a British Red Cross volunteer and NHS staff on the practical benefits of the British Red Cross enhanced winter pressures discharge service delivered in 2017/18

Tracy Williamson, Independent Living Service Manager
Kelly Eaton-Gray, Independent Living Coordinator, The British Red Cross
Alan Standen, British Red Cross volunteer

12.10pm
Questions and discussion

Speakers

Alison Kaye slides.pdf Download Link
Lewisham_Winter pressures dashboard.pdf Download Link
Breakouts

BREAKOUT B: Mental health provisions that improve flow in A&E departments

11:45 AM 12:45 PM Telford room

11.45am
Welcome and introduction

11.50am
The liaison psychiatrist: how to integrate mental and physical health in the hospital setting
  • Find out how the model of liaison psychiatry works at Cambridge and how it fits with the 5 Year Forward Plan
Dr Cathy Walsh, Consultant Liaison Psychiatrist, Cambridge University Hospital Trust

12.05pm
Introducing psychology to keep frequent returners out of A&E: how the problem is often mental and not physical
Dr Mark Griffiths, Consultant Lead Clinical Psychologist, Aintree University Hospital NHS Foundation Trust

12.20pm
Questions and discussion

Speakers

Dr Mark Griffiths slides.pdf Download Link
Breakouts

BREAKOUT C: Innovative technological solutions

11:45 AM 12:45 PM Kingston theatre

11.45am
Welcome and introduction
Dr Durka Dougall, Senior Consultant, Organisational and Development Team, The King’s Fund

11.50am
The pioneering use of digital platforms that enable better flow: the Milton Keynes University Hospital case study
  • Hear how to empower patients to manage their own health, while cutting administrative costs and improving flow. 
Professor Joe Harrison, Chief Executive Officer, Milton Keynes University Hospital

12.10pm
Command centres and Wall of Analytics : how the use of data transforms flow
  • Hear how having the right resources at the right place at the right time to deliver high quality care helps with implementing advanced change management and process improvement in Bradford NHS Trust.
Mark Ebbens, GE Healthcare, Senior Partner at GE Healthcare Partners
Sandra Shannon, Chief Operating Officer, Bradford Teaching Hospitals NHS Trust

12.30pm
Questions and discussion

Speakers

Mark Ebbens slides.pdf Download Link

Lunch, networking and exhibition

12:45 PM 01:45 PM Waterside room

Enjoy lunch, network and chat to our exhibitors

MORNING BREAKOUTS ARE REPEATED

01:45 PM 02:45 PM

Refreshment break, exhibition and networking

02:45 PM 03:05 PM Waterside room

More refreshments in the waterside room

Closing plenary: Medically fit to leave the hospital, what next for the patient?

03:05 PM 04:25 PM Kingston theatre

3.00pm
Welcome back
David Buck, Senior Policy Fellow, Public Health and Health Inequalities, The King's Fund

3.10pm
Keynote address: The impact of the British Red Cross’ enhanced winter pressures service delivered in thirteen hospitals between January and March 2018
  • Learn about the critical role the voluntary and community sector can play in supporting NHS staff during year-round operational pressure, and the role of the voluntary and community sector bridging the gap between health and care services
  • Hear the operational insights from the British Red Cross’ frontline service delivery
Colin Brown, UK Director for Independent Living and Crisis Response at the British Red Cross

3.30pm
The role of housing in patient reablement: no place like home

In a panel discussion co-organised by the National Housing Federation we hear how the availability of good housing solutions enables older patients who have nowhere to go to return to the care of the community in their own homes or in a social care setting.
  • Hear from commissioners who have provided housing services to help with health integration and reduce hospital stays
  • Learn about the interface of older age and homelessness and the effects on flow from the perspective of NHS trusts 
Helen Rowbottom, Policy Officer, The National Housing Federation
Roberta Fuller, Deputy Chief Operating Officer, Norfolk & Norwich University Hospitals NHS Trust
Karen Evans, Solutions and Transformation Manager (Community Care &End of Life Care), Wolverhampton CCG
Nicole Breeching, Assistant Director, Business Development, Accord Care and Support

4.10pm
Questions and discussion

4.25pm
Close of conference

Speakers

Colin Brown slides.pdf Download Link
Roberta Fuller slides.pdf Download Link